Return

RETURN + EXCHANGE POLICY

Wanda Active is not responsible for paying shipping on return items. We allow 14 days after your package arrives to value a full return. In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund (valid only 90 days after receiving your product). In the rare event that you do receive a faulty item, you are required to send photo evidence to wandaactive@gmail.com. If your claim is justified, you will be offered a refund when we receive the return. Please note that Twenty Active has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided. 

 

Returns will only be accepted where the items are:

  • Unworn, undamaged, and unmarked

  • In the original condition and packagin


How do I return my order?

 

To make a return, please follow the below steps:

  • Email contact@twentyactive.com

  • Send your confirmation #, first and last name on the order, as well as shipping address

  • Please allow 3-5 business days to receive your new shipping label

  • Send back your unworn clean product 

  • Allow 7-10 business days to receive your full refund

 

How do I do an exchange?

 

To make an exchange for a different size and/or color, please follow the below steps:

  • Email: wandaactive@gmail.com

  • Send your confirmation #, first and last name on the order, as well as shipping address

  • Please allow 3-5 business days to receive your new shipping label

  • Send back your unworn clean product 

  • Once the product is received, you will be issued a gift card of the full value of the product exchanged from your previous order